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Privacy Policy

Last Updated: February 2026

Xelora ("we", "our", or "us") is committed to protecting your privacy and ensuring transparency in how we collect, use, and protect your data.

This Privacy Policy explains how data is handled when you use Xelora POS Agent ("Application"), which is part of the Xelora POS ecosystem.

By using this Application, you agree to the practices described in this Privacy Policy.

1. About Xelora POS Agent

Xelora POS Agent is a companion application that supports Xelora POS system operations, including transaction processing and Bluetooth receipt printing.

The Application requires an active Xelora POS account to function.

2. Information We Collect

2.1 Account Information

When you log in to Xelora POS:

  • Name
  • Email address
  • Business account identifiers
  • User role information

Authentication is handled via third-party authentication services.

2.2 Transaction Data

When using Xelora POS services:

  • Sales transaction data
  • Item and pricing data
  • Payment method type (cash, QRIS, or supported payment method)
  • Shift and audit log activity

We do not store customer card details or sensitive payment credentials inside the Application.

2.3 Device & Technical Information

We may collect:

  • Device model and OS version
  • App version
  • Crash logs and diagnostics
  • Connection status (printer connection state)

2.4 Bluetooth Permission Data

The Application may request Bluetooth permissions to:

  • Connect to compatible thermal receipt printers
  • Send receipt data for printing
  • Test printer connectivity

Bluetooth access is used only for printing functionality and not for tracking or device scanning unrelated to POS operations.

3. QRIS and Payment Processing

  • Payment processing may be handled by third-party payment providers
  • Xelora POS Agent does not store card numbers or sensitive payment credentials
  • Payment status data may be temporarily processed to confirm transaction completion

4. How We Use Information

We use collected information to:

  • Provide POS transaction functionality
  • Enable receipt printing
  • Sync transaction data with Xelora POS cloud systems
  • Generate operational and audit reports
  • Improve system performance and reliability
  • Provide customer and technical support

5. Third-Party Services

We may use trusted third-party providers including:

Authentication Providers

Used for secure login and account session management.

Cloud Infrastructure Providers

Used for secure data storage and system operations.

Payment Providers

Used for processing QRIS or supported payment methods.

Each provider is required to follow applicable data protection standards.

6. Data Storage and Security

We implement security measures including:

  • Secure HTTPS encrypted communication
  • Access control and authentication protection
  • Secure cloud infrastructure
  • Audit logging for sensitive operations

While we strive to protect data, no system can guarantee absolute security.

7. Data Retention

We retain data only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

8. User Rights

Depending on applicable regulations, users may request:

  • Access to account data
  • Correction of inaccurate data
  • Account deletion (subject to business and legal requirements)

Requests can be sent via the contact details below.

9. Children's Privacy

Xelora POS Agent is intended for business and professional use only.

The Application is not designed for children under 13 years old, and we do not knowingly collect data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updates will be published on our official website.

Continued use of the Application after updates indicates acceptance of the revised policy.

11. Contact Information

If you have questions regarding this Privacy Policy:

Xelora

Bone, South Sulawesi, Indonesia

Email: support@xelora.id (replace if needed)

Website: https://xelora.id

Optional Indonesia compliance note:

Kebijakan ini disusun dengan mengacu pada prinsip perlindungan data pribadi yang berlaku di Indonesia dan praktik standar industri teknologi informasi.